ETHICAL CLIENT SERVICE
Live Webcast Seminar
ITEM #:  1231992001   |   EVENT CODE:  295769    |   CREDIT STATUS:  APPROVED
STANDARD PRICE
$135.00
MSBA MEMBER, NEW LAWYER, AND OTHER DISCOUNTS, IF APPLICABLE, WILL BE APPLIED DURING CHECKOUT.

ONLINE

Friday, July 24, 2020

9:00 AM - 11:00 AM

Retain Your Clients: A Roadmap to Effective, Ethical Client Service

Originally scheduled for Friday, April 3, 2020; rescheduled for Friday, July 24, 2020

Many lawyers forget that law is a service profession. Studies show that the most frequent reason for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you’re providing the best service?

This seminar will provide you with the tools you’ll need to consistently deliver exceptional service, retain and develop more business from current clients, and increase referrals. You’ll also earn ethics credit while you learn to:

  • Apply best practices that will exceed client expectations
  • Eliminate the most common causes of client dissatisfaction
  • Deal effectively with all types of client complaints
  • Handle angry clients
  • And much more

Classic movie scenes illustrate and underscore the program’s principles to help you gain a competitive edge through excellent service.

Satisfy your clients and your ethics requirement.

The course will cover:

  • Are you sure your clients are satisfied? How do you tell?
  • How do clients evaluate you? What can you control?
  • Service-related ethics rules overview
    • Rule 1.2 Scope of Representation
    • Rule 1.3 Diligence
    • Rule 1.4 Communication
    • Rule 1.5 Fees
  • Addressing client complaints
    • “Why did this happen?” (Rules 1.2-1.4)
    • “This is taking forever!” (Rules 1.3-1.4)
    • “Why did this cost so much?” (Rule 1.5)
    • “I don’t like being treated this way.” (Rules 1.3-1.4)
  • What you can learn from the movies – Lawyer/client relationships
  • Where’s the best place to find new business? – Your current clients
  • How to handle an angry client

– Roy S. Ginsburg; Attorney and Coach/Consultant

Webcast also included in the following webcast package(s):
July Webcast Extravaganza

$135

Other discounts that may apply:

Scholarships available!
Need-based scholarships are available for in-person and online seminars. For further information or to obtain a scholarship application, contact us at 800-759-8840 or customerservice@minncle.org.

Minnesota CLE has applied to the Minnesota State Board of CLE for 2.0 ethics credits. The maximum number of total credits you may claim for attending this program is 2.0 credits.

STANDARD PRICE
$135.00
MSBA MEMBER, NEW LAWYER, AND OTHER DISCOUNTS, IF APPLICABLE, WILL BE APPLIED DURING CHECKOUT.
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