FAQS

Q.

Is a login account required to use the website? What are the benefits?

A login account is required to make purchases online and access electronic products such as webcasts, on demand seminars, eDeskbooks, and automated document systems. In addition, as a registered user, you’ll be able to see your upcoming seminars, monitor your CLE credit history, access your purchase history, track your subscriptions, “favorite” items of interest to you, and more!

Q.

I’m not sure if I have an account. Can I just create a new one?

Please do NOT create a new account if you think you may already have one. Contact us at 800-759-8840. In order to retain access to your purchase history, CLE credit history, and electronic resources, it is important that duplicate accounts are not created.

Q.

How do I create an account?

Use this Create an Account link to create a Minnesota CLE customer account. It’s free, quick, and easy! Attorneys and non-attorneys alike may create an account. If you are a Minnesota-licensed attorney, you will need your Minnesota attorney license number. While creating an account, the website may indicate that you already have an account. In this case, go to the login screen and click Forgot Password. Or contact us at 800-759-8840.

Q.

Is my personal information and payment methods information safe?

Yes. Minnesota CLE uses industry-standard SSL encryption to keep your data confidential.

Q.

Does Minnesota CLE share or sell addresses or other submitted information?

No. Please see our Privacy Policy.

Q.

How do I change my contact information or login credentials?

Log in and go to My Account > My Profile. Here you can update your contact information, payment methods, username and password. IMPORTANT: The information in your login account resides only on your Minnesota CLE website profile. To update your contact information in our mailing database, contact us at customerservice@minncle.org or call 800-759-8840. To change your personal information with the Minnesota State Bar Association, please contact them directly at https://www.mnbar.org.

Q.

What if I forget my username or password?

Click Forgot Password on the login screen. Follow the instructions to request an email containing a Reset Password link. If we are unable to find an account with the username or email address you supplied, or you don't receive the Reset Password email, call 800-759-8840 for assistance. IMPORTANT: In order to retain access to your purchase history, CLE credit history, and electronic resources, please do not create a new account.

Q.

My username was my email address, but my email address has changed. Now what?

No problem! That email address simply serves as your username. Log in using that email address as your username. Once logged in, you can change your login credentials by going to My Account > My Profile. While you’re there, please take the time to make sure all your information is current. Thanks!

Q.

Do I have to have an online account to make online purchases?

Yes. You must be signed into your account to make a purchase. Online accounts are connected to Minnesota CLE’s database, helping ensure that you receive any discounts to which you are entitled (MSBA member, New Lawyer, Season Passholder, etc.). It also allows you to see the products and seminars you’ve already purchased. In addition, it is the only way for you to access your electronic products as well as receive special notifications regarding products you have purchased.

Q.

Can I be billed when making online purchases?

No. Online purchases require payment by credit card. For your convenience, Minnesota CLE accepts VISA, MasterCard, American Express and Discover. If you prefer to be billed, please email, mail or call in your order. All electronic products, however, must be purchased online.

Q.

Is my transaction secured?

Yes. All credit card information is secured by industry-standard SSL Encryption.

Q.

Do you save my credit card information?

Only if you choose to save it. All information is encrypted and never shared.

Q.

How do I apply special discounts or coupon codes to my order?

Some discounts, such as MSBA Member, New Lawyer and Season Passholder, will be applied automatically in the shopping cart. There will be an opportunity to enter any applicable coupon codes during the checkout process.

Q.

Are there any discounts available for bulk orders?

Please email customerservice@minncle.org or call 800-759-8840 to inquire about bulk orders.

Q.

Can I register multiple people at the same time?

No. Each person must be registered separately under their own login account. IMPORTANT: Do not register someone using another person’s account simply by changing the profile information. Each person must have and use their own login account.

Q.

Can someone else register me or make a purchase for me?

Yes. However, this person must be logged into your account to ensure that the registration/purchase is made under your name and that you receive all discounts to which you are entitled.

Q.

How do I know if my registration/order was processed?

You will receive a confirmation email after each online transaction. Additionally, your purchases will appear under My Account > My Profile > Purchase History.

Q.

Can I cancel a registration/order online?

No. Please email customerservice@minncle.org or call 800-759-8840.

Q.

When and where can I access my electronic seminars, publications and resources?

Access is enabled immediately upon completion of your online purchase. Access links are provided under My Account.

Q.

When can I expect my shippable orders to arrive?

Most orders are processed within 24 hours of receipt. Shipping generally takes between 3 to 7 days.

Q.

Can I request expedited shipping?

For expedited shipping, please place your order by calling 651-227-8266 or 800-759-8840.

Q.

I am logged on, but where do I report my credits?

Minnesota CLE is a provider of high-quality continuing education; it is not the agency to which you report. Log on to report your credits at the Minnesota State Board of CLE website. Log into My Account, My CLE Credits to see a list of Minnesota CLE seminars you have attended.

Q.

Can I register online for a seminar if I have a Season Pass?

Yes, as long as you are logged into your profile, you will be recognized as a Season Passholder.

Q.

I am a Season Passholder. Do I get half-off all publications? Even online products?

As a valued passholder, you get half-off all publications – in hard copy or electronic. Please visit our eResources & Publications page to learn about the vast array of publication products to support your practice. The only exception at this time to the half-off benefit is our document assembly systems.

Q.

I just purchased a Season Pass and the start date I selected is not reflected under my account.

The pass purchase process is not fully automated, so a customer representative will be reconciling your purchase, and making sure the pass details on your account matches what you purchased. This may take up to 24 hours.

Q.

I purchased a Season Pass, so when should I receive my wallet card?

We no longer send wallet cards. The website, as well as Minnesota CLE customer representatives, will recognize you as a passholder.

Q.

May I register for the webcast at any time – even the moment before it starts?

Yes, a customer may register for the webcast up to and even during the program.

Q.

Can I be billed for a webcast?

No. Registering for a webcast must be done online. This process does require that payment be made by credit card.

Q.

Can I register for a webcast over the phone?

No. Registering for a webcast must be done online. This is what will eventually activate the link you will need to join the webcast.

Q.

Can I get CLE credit for webcasts?

Yes. You report credits for attending a webcast in the same manner as you report credits for attending an in-person live or replay seminar.

Q.

I am registered for the webcast. How do I get in to view it?

Log into My Account > Seminar Registrations. A JOIN button will become available about 30 minutes prior to the webcast. If you visit more than 30 minutes prior to the webcast start, this button may still say MATERIALS. In that case you may need to refresh your browser (F5 key on PC or Command + R on a Mac) shortly before the start time in order to see the JOIN button.

You must join the webcast using the JOIN button in order for your attendance at the webcast to be recorded. 

Q.

I am logged in, but the link to join the webcast is not there. What do I do?

Sometimes you may need to refresh your browser (F5 key on PC or Command + R on a Mac) shortly before the start time in order to see the JOIN button.

Or, check your shopping cart. It’s possible that you did not complete the purchase process, and the webcast is still in your shopping cart.

Q.

I registered for the webcast, but I can't remember my password to log in to the www.minncle.org website. What do I do?

Go to the Sign-In Page and click the "Forgot Password" link. Follow the instructions to request an email containing a Reset Password link. If we are unable to find an account with the username or email address you supplied, or you don't receive the Reset Password email, call 800-759-8840 for assistance. IMPORTANT: In order to retain access to your purchase history, CLE credit history, and electronic resources, please do not create a new account.

Q.

I am not sure I can view the webcast on my computer or device. What do I do?

Customers should check the system requirements before the webcast to verify it meets the minimum standards to view the seminar. We strongly suggest that you check your system prior to the webcast.

If you have technical difficulty with your primary computer, you may have success using a mobile device. For mobile device system requirements, visit the Mediasite Player Help Page and choose Player Requirements on the left.

Q.

I can see the webcast video, but I do not have audio.

Make sure your computer or device volume is turned up, and make sure the volume control within the webcast window is turned up. If you continue to have audio issues, you may have success using an alternate browser.

Q.

The webcast pauses frequently while I view it. What do I do?

This is most commonly due to a lack of sufficient bandwidth on the viewer's end. In these cases, the bandwidth available on your end is just being over-utilized and there is not much you can do to eliminate the pauses. If possible, move to another high-speed Internet connection point and reconnect to the webcast. If you are at a firm you may also need to contact your IT department for further assistance.

Q.

I didn't download the materials for the webcast and now the webcast is over. Can I still access and download the materials?

Yes. To access the materials after the webcast, log into My Account > Seminar Registrations. The webcast will be listed in the "Past Seminars" section on this page. Links to watch the webcast again or access the materials will be available there. Please note the expiration dates of these links. 

Q.

I can't view the webcast at the designated time. Can I view it later?

You must view the accredited webcast at the scheduled presentation time in order to apply the CLE credit to your attorney license continuing education requirement. After each program, you will be able to “re-view” programs as an additional benefit connected to your attendance. You will not be able to view programs you did not attend.



Technical assistance is just a phone call away at any time before or during a webcast. Call one of our helpful Customer Service Specialists at 800-759-8840.

Q.

May I be invoiced for an on demand seminar?

No. Registering for an on demand seminar must be done online. This process does require that payment be made by credit card.

Q.

Can I register for an on demand seminar over the phone?

No. Registering for an on demand seminar must be done online. This is what activates the link you will need to view the on demand program.

Q.

Can I get CLE credit for on demand seminars?

Yes. On demand seminars count toward your continuing education requirement, but are subject to a 15-hour limitation in each reporting period.

Q.

I purchased an on demand seminar, so how do I view it?

Log into My Account > On Demands and click the VIEW button next to the seminar title.

Q.

I’m logged in, but the on demand seminar is not showing under My Account > On Demands.

You may simply need to refresh your browser (F5 key on a PC or Command + R on a Mac).

Or, check your shopping cart. It's possible that you did not complete the purchase process, and the on demand is still in your shopping cart. 

Q.

I purchased an on demand seminar, but can’t remember my password to log in to the www.minncle.org website. What do I do?

Go to the Sign-In Page and click the "Forgot Password" link. Follow the instructions to request an email containing a Reset Password link. If we are unable to find an account with the username or email address you supplied, or you don't receive the Reset Password email, call 800-759-8840 for assistance. IMPORTANT: In order to retain access to your purchase history, CLE credit history, and electronic resources, please do not create a new account.

Q.

I can see the video of the seminar, but do not have audio.

Make sure your device volume is turned up and the volume control within the on demand viewing window is turned up. You may have success using an alternate browser.

Q.

The seminar pauses frequently while I view it. What do I do?

This is commonly due to a lack of sufficient bandwidth on the viewer’s end. In these cases, the bandwidth available on your end is just being over-utilized and there is not much you can do to eliminate the pauses. If possible, move to another high-speed Internet connection point and re-launch the seminar. If you are at a firm, you may also need to contact your IT department for further assistance.

Q.

I didn’t download the materials for the on demand seminar before viewing it. Can I still access and download the materials?

Yes. Log into My Account > On Demands and click the VIEW button next to the seminar title. Click the "links" or "info" icon in the lower right-hand corner of the viewing window. Then click the link to open the Seminar Resources page.

Q.

How long will I be able to view an on demand seminar that I have purchased?

Each on demand program has a unique viewing expiration date, which is set based on the approval received by the Minnesota State Board of CLE. Log into My Account > On Demands to see the expiration date below the view button for each seminar.



For assistance, call one of our helpful Customer Service Specialists at 800-759-8840.

Q.

What are the system requirements for CLEPro or CLETrust? Will you send me a CD-ROM?

CLEPro or CLETrust requires an Internet connection and the Edge, Internet Explorer, Firefox, or Google Chrome browser. It will not work with Safari. Completed forms can be edited using various word processing programs. Because CLEPro and CLETrust is accessed through our website, you will not receive any software.

Q.

If I'm assembling these documents on your website, won't my clients' private information be stored there?

No. When you build forms, our website will "interview" you to gain the information it needs. As you answer the questions, an answer file is being created. That answer file can only be saved to your computer; it will disappear completely if you do not save it. Saved answer files can be recalled at any time and used to make multiple forms. (The website will always ask whether you want to begin the assembly process using an existing answer file, and prompt you to find it on your computer.)

Q.

I can't find the answer file I saved yesterday. Where did it go?

Answer files are saved with the file extension .anx and will not be readable by programs or applications on your computer. Before you begin using CLEPro or CLETrust, we suggest creating a folder for all of your CLEPro or CLETrust information, at a location you can easily find. When our website prompts you to save answer files, be sure to save them to this location.

Q.

I know I made a mistake in an answer file, how do I fix the error?

When our website asks you whether you want to begin using a new or existing answer file, simply choose the "existing answer file" option and recall the answer file in question. You can then scroll through the interview to locate the inappropriately answered question, and fix it.

Q.

I noticed a minor error on my finished form and fixed it. Will this be reflected in the answer file?

No. In order to ensure the error doesn't reappear the next time you build a form for this client, you must correct the information in the answer file, using the process described in the answer immediately above. The ability to edit completed forms is a valuable option, but editing the answer file is the best way to use CLETrust as intended.

Q.

How can I avoid having to type in the attorney information each time I use the system? What if I work with several attorneys?

To avoid having to type in the attorney information each time you begin a new trust, simply create an answer file containing only the attorney information. To do this, begin the system just like you would with a new trust and select "Begin using a new, empty answer file." Then select from the next menu "Single Forms." We suggest you select T-001. When the program asks you for specific information simply click through without answering the questions until you reach the attorney information questions. Complete that information and continue to the final screen. Then download and save the answer file to the specific location on your hard drive where you want to keep this attorney answer file and name it appropriately, e.g. SmithAttorneyFile.anx. If you work with more than one attorney create a separate answer file for each attorney.

Now, when you go to open a new trust, after the Main Menu select "Use a HotDocs answer file from my PC" and select your attorney answer file. At the end of the form assembly process save the answer file to your client's subdirectory or to wherever you save answer files and rename the answer file using your client's name.

Q.

I don't have enough information to answer all of the interview questions, but my client is dropping by and I want the form to look professional. What can I do?

You can always download forms without completing an interview, but incomplete forms may contain unwanted coding and text. You can easily avoid this by inputting an underscore ("________") along the full bottom length of the question field.

Q.

The legislature made changes that I'm certain will affect these forms. Do I need to do anything?

No. We will upload new form templates as necessary; and, although the system may function exactly as before, the relevant changes will be reflected on your completed forms. Members of the Minnesota State Bar Association's Probate & Trust Law Section review the forms regularly. If you believe any of our forms contains an error, please do not hesitate to call us at 800-759-8840.

Q.

Form attachments are cumbersome. Are they used in this system?

Form flexibility is integrated with the interview process. CLEPro and CLETrust forms are flexible and expand to capture all needed information (such as multiple interested parties) without resorting to attachments.

Q.

What do I do if I decide that CLE Pro or CLETrust is not the program for me? Is there a return or cancellation policy?

We believe CLEPro and CLETrust will revolutionize the way you handle probates and trusts; therefore we offer a money-back guarantee. If you are not completely satisfied with our product, we will refund the price of your current subscription, no questions asked.

Q.

Do I have to be a subscriber to see the contents of the eCoursebook Collection?

No, you can search for free 24/7 by keyword, practice area, course name, or author. If you are not a current subscriber you’ll be able to see abstracts/excerpts of the content to help you decide if you want to become a subscriber, or buy an individual chapter.

Q.

How long do the subscriptions run?

This is an annual subscription. You will be charged each year on the same date you activated your subscription. You can cancel at any time, and you will not be charged at the next cycle.

Q.

May I purchase a month-to-month subscription?

Not at this time, but we have plans to convert our annual model to a monthly subscription in the near future.

Q.

Do I need any special hardware or software to use LinkedLaw?

LinkedLaw can be used in any Internet browser on any device. Some tools like copy/paste may not be available on mobile devices. Test your system by viewing the LinkedLaw eDeskbook sample.

Q.

May I preview LinkedLaw before deciding to subscribe?

You are welcome to give the LinkedLaw eDeskbook sample a test drive!

Q.

May I subscribe to a LinkedLaw eDesbook over the phone?

No, purchasing a subscription online is how you activate the link to access your eDeskbook subscription.

Q.

Can I be invoiced for a LinkedLaw eDeskbook subscription?

No, subscriptions must be purchased and paid for online.

Q.

Is the length of my subscription rounded off to the nearest week or month?

No, your subscription will run one full year, to the day. You can see the expiration date of your subscription under My Account  > eResources & Publications.

Q.

Once I’ve purchased a LinkedLaw eDeskbook subscription, how do I access it?

Log into your account on the Minnesota CLE website and go to My Account > eResources & Publications. Click the VIEW button by the LinkedLaw eDeskbook title.

Q.

Will I always have access to the LinkedLaw eDeskbook eFormbook?

Yes, you will always have access to the eFormbook as long as you have an active subscription to the LinkedLaw eDeskbook.

Q.

Do I need to purchase updates for my LinkedLaw eDeskbook?

No, any update or new edition published during your subscription period is included at no extra charge and will be incorporated automatically and seamlessly into your LinkedLaw eDeskbook.

Q.

Can I download the forms in my eFormbook?

Yes, and we recommend that you download all of the forms in your eFormbook so you can use them without Internet access.

Q.

Once I’ve purchased an InFORMed Annotated Document that includes an eFormbook, how do I access it?

Access the eFormbook through your account on the Minnesota CLE website under My Account > eResources & Publications.

Q.

Will I always have access to my InFORMed eFormbook?

Yes, you will always have access to the eFormbook. Even if we publish an updated InFORMed book, you will still have access to the eFormbook you purchased originally. If you purchase the updated InFORMed Annotated Document, you will have access to the most up-to-date eFormbook.

Q.

Can I download the forms in my eFormbook?

Yes, and we recommend that you download all of the forms in your eFormbook so you can use them without Internet access.

Q.

Do all Deskbooks have a companion eFormbook?

No, but as Deskbooks are updated, eFormbooks, if applicable, are included.

Q.

Once I’ve purchased a Deskbook that includes an eFormbook, how do I access it?

Access the eFormbook through your account on the Minnesota CLE website under My Account > eResources & Publications

Q.

Will I always have access to the Deskbook eFormbook?

Yes, you will always have access to the eFormbook as long as your Deskbook subscription is up-to-date.

Q.

Can I download the forms in my eFormbook?

Yes, and we recommend that you download all of the forms in your eFormbook so you can use them without Internet access.