How Smart Lawyers Deal with Difficult People

This presentation zooms in on how to strengthen your emotional agility to help you prepare for and constructively handle encounters with difficult people. Among other things, presenter Carolien Moors will discuss Daniel Ofman’s model of Core Qualities and how it helps you deal with ‘interpersonal allergies.’ This session will further focus on knowing self, understanding the impact of different communication styles, checking and adjusting expectations, moving from threat-defense to curiosity-collaboration, disagreeing respectfully and with civility, and communicating boundaries effectively. In short, this course will improve your ability to deal with difficult people and situations.

– Carolien Moors; HardTalk Biz Coaching