Wednesday, March 10, 2021
9:00 AM - 10:00 AM
Trust is the foundation of any effective relationship. Trust plays a crucial role in creating productive collaborations, retaining clients, resolving issues, and winning cases. To be trustworthy is to act with integrity, to show yourself as dependable, to consistently do the right thing, and ultimately, demonstrate that you can be counted on to keep your commitments. However, as this last item points out, trust is also in the eye of the beholder.
How do you consistently build trust and credibility? How do you regain credibility if a person feels trust is harmed? In a complex, fast-paced, and vastly changing context, subtle indiscretions like shading the truth or underdelivering on commitments can erase hard-earned credibility. With each action and decision that you or team members demonstrate, you either help or harm trust and credibility. Presenter Carolien Moors will discuss Steven Covey’s 13 trust-building behaviors, Kouzes’ and Posner’s six A’s of restoring credibility, and other frameworks that support trust-building with your clients, team members, and stakeholders.
– Carolien Moors; HardTalk Biz Coaching
Minnesota CLE has applied to the Minnesota State Board of CLE for 1.0 standard CLE credit. The maximum number of total credits you may claim for attending this program is 1.0 credit.