Thursday, February 11, 2021
9:00 AM - 10:00 AM
If you have never had to deal with an unreasonable client, the dominating behavior of an opposing party, the impatience of a team member or similar challenges, you likely live in a perfect world – not the world of legal affairs. This webcast zooms in on how to strengthen your emotional agility to help you prepare for and constructively handle encounters with difficult people. Among other things, presenter Carolien Moors will discuss Daniel Ofman’s model of Core Qualities and how it helps you deal with ‘interpersonal allergies.’ This session will further focus on knowing self, understanding the impact of different communication styles, checking and adjusting expectations, moving from threat-defense to curiosity-collaboration, disagreeing respectfully and with civility, and communicating boundaries effectively. In short, this course will improve your ability to deal with difficult people and situations.
– Carolien Moors; HardTalk Biz Coaching
Minnesota CLE has applied to the Minnesota State Board of CLE for 1.0 standard CLE credit. The maximum number of total credits you may claim for attending this program is 1.0 credit.