ÿþ<title>Webcasts - Frequently Asked Questions</title> <center> <table cellSpacing="10" cellPadding="0" id="table2"> <tr> <td align="left" valign="top" colspan="2"> <p style="margin-bottom: 12px"> <font face="Arial" color="#CC6633" size="4">Frequently Asked Questions About Webcasts</font></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2"> Q:</span></font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">May I register for the webcast at any time  even the moment before it starts?</span></font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">Yes, a customer may register for the webcast up to and even during the seminar.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2"> Q:</span></font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">Can I be billed for a webcast?</span></font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">No. Registering for a webcast must be done online. This process does require that payment be made by credit card.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2"> Q:</span></font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">Can I register for a webcast over the phone?</span></font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">No. Registering for a webcast must be done online. This is what will eventually activate the link you will need to join the webcast.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2"> Q:</span></font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">Can I get CLE credit for webcasts?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">Yes. You report credits for attending a webcast in the same manner as you report credits for attending a live seminar or video replay.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b> <font face="Arial" size="2">Q:</font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">I am registered for the webcast. How do I get in to view it?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"> <p style="margin-top: 0; margin-bottom: 12px"><font face="Arial" size="2">You need to be logged in on Minnesota CLE&#39;s website at <a href="http://www.minncle.org/">www.minncle.org</a>. Once logged in, there will be a link to join the webcast in your MY CLE CORNER area on the homepage. This link will appear approximately 30 minutes before the webcast begins. If you have been logged in for longer than that, you may need to refresh the page. </font></p> <p style="margin-top: 0"><font face="Arial" size="2"><b> <font color="#FB7D00">IMPORTANT NOTICE:</font></b> In order for our system to register you as having attended the program, you <u>must</u> join the webcast through the JOIN WEBCAST button no more than 30 minutes prior to the start of the webcast. Entering earlier than that through the DOWNLOAD MATERIALS button will give you access to the webcast page and the materials, but will not allow the system to register you as having attended. </font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b> <font face="Arial" size="2">Q:</font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">I am logged in, but the link to join the webcast is not there. What do I do?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"> <p style="margin-top: 0; margin-bottom: 12px"><font face="Arial" size="2">The link to join the webcast will appear approximately 30 minutes before the webcast begins. If you have been logged in for longer than that, you may need to refresh the page. You can do this by pressing the F5 key on a PC or Command + R on a MAC. </font></p> <p style="margin-top: 0"><font face="Arial" size="2"><b> <font color="#FB7D00">REMEMBER:</font></b> In order for our system to register you as having attended the program, you <u>must</u> join the webcast through the JOIN WEBCAST button no more than 30 minutes prior to the start of the webcast. Entering earlier than that through the DOWNLOAD MATERIALS button will give you access to the webcast page and the materials, but will not allow the system to register you as having attended. </font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b> <font face="Arial" size="2">Q:</font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">I registered for the webcast, but I can&#39;t remember my password to log in to the <a href="http://www.minncle.org/">www.minncle.org</a> website. What do I do?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">Go to the Login page. Directly below the orange LOGIN button you will see a &quot;Forgot Password&quot; link which will take you to the Password Reminder page. If you need further assistance, please contact Minnesota CLE at 800-759-8840 or 651-227-8266. </font> </td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b> <font face="Arial" size="2">Q:</font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">I am not sure I can play the webcast on my computer. What do I do?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">Customers should examine their computer <i>before</i> the webcast to verify it meets the minimum standards to view the seminar. Please review the <a target="_blank" href="http://www.minncle.org/Materials/Seminars/webcasts-SR.htm">system requirements</a>. Common problems include not having Windows Media Player version 9 or later installed. You may download this free software at:<br> <a target="_blank" href="http://www.microsoft.com/windows/windowsmedia/download/default.asp"> http://www.microsoft.com/windows/windowsmedia/download/default.asp</a></font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b> <font face="Arial" size="2">Q:</font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">How can I ensure I will be able to view any written materials for the webcast?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">Check to make sure you have the Adobe Reader software installed. You may download this free software at: <br> <a target="_blank" href="http://get.adobe.com/reader/"> http://get.adobe.com/reader/</a></font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b> <font face="Arial" size="2">Q:</font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">My computer won&#39;t allow me to install either Windows Media Player or Adobe Reader. What do I do?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">Your firm might have restrictions in place so that users can&#39;t install programs on their computers. You should contact your IT department for further assistance in this case.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b> <font face="Arial" size="2">Q:</font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">The webcast pauses frequently while I view it. What do I do?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"> <font face="Arial" size="2">This is most commonly due to a lack of sufficient bandwidth on the customer&#39;s end. Try this: return to the <a href="http://www.minncle.org/">www.minncle.org</a> homepage, select the JOIN WEBCAST button and select the low bandwidth option. In some cases, the bandwidth available at the customer&#39;s end is just being over-utilized and even the low bandwidth option doesn&#39;t eliminate the pauses. In that case, if possible, move to another high-speed Internet connection point and reconnect to the webcast. You may also need to contact your IT department for further assistance.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b> <font face="Arial" size="2">Q:</font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">I didn&#39;t download the materials for the webcast and now the webcast is over. Can I still access and download the materials?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">Yes. You can do this from your MY PURCHASES page. You will be able to access those materials for 6 months after completion of the webcast.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b> <font face="Arial" size="2">Q:</font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">I can&#39;t view the webcast at the designated time. Can I view it later?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"> <font face="Arial" size="2">No. These are LIVE webcasts. They can be viewed only at the time indicated.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> </table> </center> <p><i><b><font face="Arial" size="2">If you require technical assistance at any time before or during the webcast, please call Minnesota CLE at 800-759-8840 or 651-227-8266.</font></b></i></p>