Frequently Asked Questions About Webcasts
Q: May I register for the webcast at any time – even the moment before it starts?
  Yes, a customer may register for the webcast up to and even during the seminar.
Q: Can I be billed for a webcast?
  No. Registering for a webcast must be done online. This process does require that payment be made by credit card.
Q: Can I register for a webcast over the phone?
  No. Registering for a webcast must be done online. This is what will eventually activate the link you will need to join the webcast.
Q: Can I get CLE credit for webcasts?
  Yes. You report credits for attending a webcast in the same manner as you report credits for attending a live seminar or video replay.
Q: I am registered for the webcast. How do I get in to view it?
 

Once logged in HERE, go to MY CLE CORNER in the upper right, and click the orange JOIN button under the name of the webcast. If you visit more than 30 minutes prior to the webcast start, this button will say MATERIALS. Sometimes you may need to refresh (F5 key on PC or Command + R on a Mac) your browser shortly before the start, in order to see the JOIN button.

In order to recognize your attendance at the webcast, you must join using the JOIN button.

Q: I am logged in, but the link to join the webcast is not there. What do I do?
 

Sometimes you may need to refresh (F5 key on PC or Command + R on a Mac) your browser shortly before the start, in order to see the JOIN button.

It’s possible that you did not complete the purchase process, and the webcast is still in your shopping cart.

Q: I registered for the webcast, but I can't remember my password to log in to the www.minncle.org website. What do I do?
  Click HERE. You will see a "Forgot Password" link which will take you to the Password Reminder page. If you need further assistance, please contact Minnesota CLE at 800-759-8840 or 651-227-8266. Do not set up a duplicate web profile; please call for assistance.
Q: I am not sure I can view the webcast on my computer or device. What do I do?
 

Customers should check their system requirements HERE before the webcast to verify it meets the minimum standards to view the seminar.

If you have technical difficulty with your primary computer, you may have success using a mobile device. Click HERE and choose Player Requirements on the left, for mobile device system requirements.
Q: I can see the webcast video, but I do not have audio.
  Make sure your computer or device volume is turned up, and make sure the volume control within the webcast window is turned up. If you continue to have audio issues, you may have success using an alternate browser.
Q: The webcast pauses frequently while I view it. What do I do?
  This is most commonly due to a lack of sufficient bandwidth on the viewer's end. In these cases, the bandwidth available on your end is just being over-utilized and there is not much you can do to eliminate the pauses. If possible, move to another high-speed Internet connection point and reconnect to the webcast. If you are at a firm you may also need to contact your IT department for further assistance.
Q: I didn't download the materials for the webcast and now the webcast is over. Can I still access and download the materials?
  Yes. You can do this from your MY PURCHASES page under My Account in the upper right HERE. Access may be limited to 6 months, so we recommend you save anything you’d like to keep for longer.
Q: I can't view the webcast at the designated time. Can I view it later?
  No. These are LIVE webcasts. They can be viewed only at the time indicated.

If you require technical assistance at any time before or during the webcast, please call Minnesota CLE at 800-759-8840 or 651-227-8266.