Frequently Asked Questions About Webcasts
Q: May I register for the webcast at any time – even the moment before it starts?
  Yes, a customer may register for the webcast up to and even during the seminar.
Q: Can I be billed for a webcast?
  No. Registering for a webcast must be done online. This process does require that payment be made by credit card.
Q: Can I register for a webcast over the phone?
  No. Registering for a webcast must be done online. This is what will eventually activate the link you will need to join the webcast.
Q: Can I get CLE credit for webcasts?
  Yes. You report credits for attending a webcast in the same manner as you report credits for attending a live seminar or video replay.
Q: I am registered for the webcast. How do I get in to view it?
 

You need to be logged in on Minnesota CLE's website at www.minncle.org. Once logged in, there will be a link to join the webcast in your MY CLE CORNER area on the homepage. This link will appear approximately 30 minutes before the webcast begins. If you have been logged in for longer than that, you may need to refresh the page. You can do this by pressing the F5 key on a PC or Command + R on a MAC.

IMPORTANT NOTICE: In order for our system to register you as having attended the program, you must join the webcast through the JOIN WEBCAST button no more than 30 minutes prior to the start of the webcast. Entering earlier than that through the DOWNLOAD MATERIALS button will give you access to the webcast page and the materials, but will not allow the system to register you as having attended.

Q: I am logged in, but the link to join the webcast is not there. What do I do?
 

The link to join the webcast will appear approximately 30 minutes before the webcast begins. If you have been logged in for longer than that, you may need to refresh the page. You can do this by pressing the F5 key on a PC or Command + R on a MAC.

REMEMBER: In order for our system to register you as having attended the program, you must join the webcast through the JOIN WEBCAST button no more than 30 minutes prior to the start of the webcast. Entering earlier than that through the DOWNLOAD MATERIALS button will give you access to the webcast page and the materials, but will not allow the system to register you as having attended.

Q: I registered for the webcast, but I can't remember my password to log in to the www.minncle.org website. What do I do?
  Go to the Login page. Directly below the orange LOGIN button you will see a "Forgot Password" link which will take you to the Password Reminder page. If you need further assistance, please contact Minnesota CLE at 800-759-8840 or 651-227-8266.
Q: I am not sure I can play the webcast on my computer. What do I do?
  Customers should examine their computer before the webcast to verify it meets the minimum standards to view the seminar. If your computer does not meet the minimum required standards, you may not be able to view Minnesota CLE webcasts. We strongly suggest that you visit the link below to check your system prior to the webcast. This page tests if your computer meets the minimum requirements to run the Mediasite Player.

http://www.sonicfoundry.com/site-requirements

If you need more technical information, please visit the following link and click Player Requirements in the left-hand menu.

http://sofo-services.mediasite.com/Mediasite/Play/Help/Mediasite/OverviewFullVersion.htm

Q: How can I ensure I will be able to view any written materials for the webcast?
  Check to make sure you have the Adobe Reader software installed. You may download this free software at:
http://get.adobe.com/reader/
Q: My computer won't allow me to install either Microsoft Silverlight or Adobe Reader. What do I do?
  Your firm might have restrictions in place so that users can't install programs on their computers. You should contact your IT department for further assistance in this case.
Q: The webcast pauses frequently while I view it. What do I do?
  This is most commonly due to a lack of sufficient bandwidth on the customer's end.  In these cases, the bandwidth available at the customer's end is just being over-utilized and there is not much you can do to eliminate the pauses. If possible, move to another high-speed Internet connection point and reconnect to the webcast. You may also need to contact your IT department for further assistance.
Q: I didn't download the materials for the webcast and now the webcast is over. Can I still access and download the materials?
  Yes. You can do this from your MY PURCHASES page. You will be able to access those materials for 6 months after completion of the webcast.
Q: I can't view the webcast at the designated time. Can I view it later?
  No. These are LIVE webcasts. They can be viewed only at the time indicated.

If you require technical assistance at any time before or during the webcast, please call Minnesota CLE at 800-759-8840 or 651-227-8266.