ÿþ<title>On-Demand Seminars - Frequently Asked Questions</title> <div align="left"> <table border="0" width="100%" id="table3" cellspacing="10" cellpadding="0"> <tr> <td colspan="2" align="left" valign="top"> <p style="margin-top: 0; margin-bottom: 18px"> <font face="Arial" color="#CC6633" size="4">Frequently Asked Questions About On-Demand Seminars</font></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2">Q.</font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">Can I purchase on-demand seminars by phone and be billed?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">Online purchase and payment is necessary to activate access to the on-demand seminar.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2">Q.</font></b></td> <td align="left" valign="top"><b><font face="Arial" size="2">I purchased the on-demand seminar, but how do I view it?</font></b></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">You need to be logged in to Minnesota CLE s website. If you are logged in, the on-demand seminar you purchased will be listed in your MY CLE CORNER area on the homepage and on your MY PURCHASES page for 6 months from the date of purchase. You need to click on the VIEW button under the title of the seminar in MY CLE CORNER. Remember  you only have access for 6 months from the date of purchase. See <a target="_blank" href="/materials/seminars/ondemand-HV.htm">How to View</a> for more detailed information.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2">Q.</font></b></td> <td align="left" valign="top"><font face="Arial" size="2"><b>Is there a sample or test seminar that I can try before purchasing?</b></font></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"> <p style="margin-top: 0; margin-bottom: 6px"><font face="Arial" size="2">Simply click the TEST button below to launch the test on-demand seminar.</font></p> <p style="margin-top: 0; margin-bottom: 0"> <a target="_blank" href="http://minncle.org/webcasts/ondemand/systemreq/"> <img border="0" src="/images/testondemand_gray.jpg"></a></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2">Q.</font></b></td> <td align="left" valign="top"><font face="Arial" size="2"><b>Will on-demand seminars work on a Mac? </b></font></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">Yes. See <a href="/materials/seminars/ondemand-SR.htm">S</a><a target="_blank" href="/materials/seminars/ondemand-SR.htm">ystem Requirements</a> for more information.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2">Q.</font></b></td> <td align="left" valign="top"><font face="Arial" size="2"><b>Can I receive CLE credit for viewing this on-demand seminar?</b></font></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"> <p style="margin-top: 0; margin-bottom: 9px"><font face="Arial" size="2"> Depending on the jurisdiction in which you practice, you may or may not be able to claim credit for viewing this on-demand seminar. Please check with your licensing agency for accreditation information.</font></p> <p style="margin-top: 0; margin-bottom: 9px"> <font face="Arial" size="2">In Minnesota, the <a target="_blank" href="http://www.mbcle.state.mn.us/mbcle/pages/home.asp"> Minnesota State Board of CLE</a> grants credit only to elimination of bias on-demand programs. And, only attorneys residing or working outside of Minnesota are eligible to meet their Minnesota elimination of bias education requirement (up to 2.0 hours maximum) by viewing an accredited elimination of bias course online. All other on-demand seminars are not approved for credit by the Minnesota State Board of CLE, and attorneys licensed in Minnesota may not claim credit in Minnesota for viewing them.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2">Q.</font></b></td> <td align="left" valign="top"><font face="Arial" size="2"><b>I purchased the on-demand seminar, but I can t remember my password to log in to the www.minncle.org website. What do I do?</b></font></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">Use the Forgot Password feature on the login page. If you do not receive an email with your password within 15 minutes, call the Customer Service team at 651-227-8266 or 800-759-8840 for assistance.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2">Q.</font></b></td> <td align="left" valign="top"><font face="Arial" size="2"><b>Why won t the on-demand seminar play on my computer?</b></font></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">You should examine your computer before viewing the on-demand seminar to verify it meets the minimum requirements. See <a target="_blank" href="/materials/seminars/ondemand-SR.htm">System Requirements</a> for more details. Most often the problem is that the free Windows Media Player is not installed. To download this free software, visit <a target="_blank" href="http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology=">http://www.microsoft.com/</a>. Security issues may be preventing you from viewing the on-demand seminar. See <a target="_blank" href="/materials/seminars/ondemand_and_webcast-security.htm">Security Information</a> for more details.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2">Q.</font></b></td> <td align="left" valign="top"><font face="Arial" size="2"><b>Why can t I install Windows Media Player or Acrobat Reader?</b></font></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">Your firm might have restrictions in place. You should contact your IT department for further assistance in this case.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top"><b><font face="Arial" size="2">Q.</font></b></td> <td align="left" valign="top"><font face="Arial" size="2"><b>Why does the on-demand seminar  stutter with frequent pauses?</b></font></td> </tr> <tr> <td align="left" valign="top">&nbsp;</td> <td align="left" valign="top"><font face="Arial" size="2">This is most commonly due to a lack of sufficient bandwidth on the customer s end. A dial up modem connection is not sufficient for this product. In some cases, the bandwidth available at the customer s end is just being over-utilized. Try this: if possible move to another high-speed Internet connection point and reconnect to the on-demand seminar. You may need to contact your IT department for further assistance.</font></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <hr noshade color="#C0C0C0" align="left" size="1"></td> </tr> <tr> <td align="left" valign="top" colspan="2"> <p style="margin-top: 6px"> <i><b><font face="Arial" size="2">If you require technical assistance at any time before or during the on-demand seminar, please call Minnesota CLE at 800-759-8840 or 651-227-8266.</font></b></i></td> </tr> </table> </div>